HomeAgain Reviews

Greyhound Adoption League of Texas, Inc. has been inserting Home Again Microchips for 15 years. Here now is my complaint: Emails sent to Home Again are answered via an automated response. The email indicates if you need further assistance to call. That's a laugh! I have been trying to get Microchips transferred to new owners via emails showing Contact of Surrender and new Adoption Contracts showing new pet owners. Those emails are flying in cyberspace. I do not think anyone sees them. Then when I call and ask to speak to a supervisor, I'm asked to explain my concerns then THEY will add the supervisor on to the call. The supervisor explains to me that SHE is frustrated with my concerns. Well, I asked: Do you have a superior I could talk to? Nope. Didn't happen. At this point, it appears to me that Home Again is not interested in helping Adoption Organizations or pet owners. GOD forbid if a pet gets lost and data of new ownership has not been completed.

Since I started with this company it was one problem after another, I only registered my dog because the shelter put the chip and used them, at the end of the 3 free months I called to enroll, immediately they charge my account with a product that I did not order, had to call to reverse, then they use my dog wrong name, finally I renewed for a year and three weeks after they are sending me emails telling me to renew, I replied the email few times, no response from them, called a couple of times they left me on hold, finally today this woman answers very unprofessionally and she can't find my payment, three weeks after I paid they did not registered the payment, I cannot imagen what will happen if I need their service, OMG... this is not a good company at all!

I just noticed that Home Alone did automatic withdrawal from both my bank account and my brother's, we live in the same house and we have two dogs. I don't remember ever requesting autopay and neither does he. He was charged for microchip renewal for both dogs and so was I. It is impossible to get through to anyone, they don't return calls either. I went online last year and asked for new id cards, never got them. I don't know if there is any way to get the charges removed from one of our credit cards since they don't respond to you so I am going to contact my credit card company and see if there is any way I can be removed from auto pay with this company. Very poor customer service and not sure why we are paying $22 per year for each dog when this company does nothing. Apparently I'm in the same boat as quite a few others looking at the bad reviews. I never got a confirmation email receipt, I checked both my email addresses.

I ordered a tag and was informed that it will be delivered within 7 business days. 7 business days had come and gone and no tag arrived. I called the hotline number and was informed that it actually takes 3-4 weeks. If I were given the truth I would not have ordered because we will be vacating our house within 3 weeks of my order date. They don't deserve a star.

Homeagain onky want your money. Very rude customer service and if your dogends up missing that's your problem

For the last four years HomeAgain has double billed me... Called customer service each of the last four years and was assured they would correct the problem... Laughable, as they continue to double bill and this evening received another bill for this coming year (2021) - Have to wonder how many people have fallen for this double billing - They need to be investigated for their inept business practices and have to wonder if both of my pets are actually protected and this company might be all about the money and not my pets? They'll not receive another penny from me!

Sent away for a dog tag. On 11/29/20 I paid by credit card, the amount was immediately taken out of my account, I still have not received the dog tag as of 1/04/21. I called on 12/29/20, and they stated I would received an email from the Service dept. NEVER received an email. An another phone call and after a long wait, Don in customer service rep said I would receive my money back on my credit card and would receive a confirmation by email in a few days. If I do not receive the credit I am due, I will contact my bank and possibly report fraudulent activity on my Credit card account!

This business is a rip off. I adopted a dog on 10/6/20 and he was already micro chipped by this company.on 10/9/20 i phoned them, and switched info on my new pet into my name. This cost me $28.00. Then on 11/9/20 I got an email saying my annual subcription was expired, and i would need to pay another $28.00 to renew.
After several attempts to resolve, with no satisfaction, I received another email saying "Per your request we have removed your information from our data base" BUYER BEWARE!

The cost of having this put in your pet is costly but what you aren't told is that there is an annual fee of $21.99. If you don't pay this then if your pet were to get lost, it would cost you $75.00 to have them find your pet. It seems like a business that is taking advantage of pet owners who are trying to help their pets. I'm very unhappy. My previous dog had a microchip that did not have an annual renewal.

A couple of days ago HomeAgain sent me an email, "We miss you, Darryl!" I thought, "How nice! A condolence note for Darryl, my beloved cat who recently died."
Wrong! HomeAgain didn't know Darryl had died. They came to me with their hand out for $22 for a subscription I don't need and won't buy. This is a company that does business with pet owners en masse, anonymously. Do they not realize that pets die? Why on earth would they put this headline on anything? They didn't miss Darryl -- they were trying to upsell me. Their past attempts failed, when Darryl was alive. This attempt is causing me to paper the internet with bad reviews on every site I can find.
I recommend browsing the reviews of HomeAgain everywhere before considering doing any business with them. The basic chip, once implanted by the shelter or vet, remains in their registry at no charge, connected to your information unless you change it.
When I read the reviews I saw story after story about services that never materialized. They will not help you find a lost pet. They will not help you find veterinary care that you couldn't already find on your own. They WILL try to take money out of your credit card after you've opted out of extra services that they charge for, but do not provide.
So as upset as I already was at losing my beloved pet to illness, this marketing contact from HomeAgain was just the jab in chest I needed to go after them, let the world know what a fraud they are.
I also have notified the local shelters I have dealt with that I will no longer accept any pet with HomeAgain implanted. This is the scam. Give the chips to shelters and other nonprofits, also to veterinary clinics. Once you register your information, HomeAgain has a huge database, which it uses not to help pets, but to market fraudulent extra-cost options to unwitting pet owners.
HomeAgain should be prosecuted and closed down. As a subsidiary of Merck and a $4.6 billion business on their own, their pockets are deep. So this is unlikely to happen. So all I can do is get the word out.
Vets and shelters, I will not accept any HomeAgain pets in my house. Don't chip them all until you ask first.

A couple of days ago HomeAgain sent me an email, "We miss you, Darryl!" I thought, "How nice! A condolence note for Darryl, my beloved cat who recently died."

Wrong! HomeAgain didn't know Darryl had died. They came to me with their hand out for $22 for a subscription I don't need and won't buy. This is a company that does business with pet owners en masse, anonymously. Do they not realize that pets die? Why on earth would they put this headline on anything? They didn't miss Darryl -- they were trying to upsell me. Their past attempts failed, when Darryl was alive. This attempt is causing me to paper the internet with bad reviews on every site I can find.

I recommend browsing the reviews of HomeAgain everywhere before considering doing any business with them. The basic chip, once implanted by the shelter or vet, remains in their registry at no charge, connected to your information unless you change it.

When I read the reviews I saw story after story about services that never materialized. They will not help you find a lost pet. They will not help you find veterinary care that you couldn't already find on your own. They WILL try to take money out of your credit card after you've opted out of extra services that they charge for, but do not provide.

So as upset as I already was at losing my beloved pet to illness, this marketing contact from HomeAgain was just the jab in chest I needed to go after them, let the world know what a fraud they are.

I also have notified the local shelters I have dealt with that I will no longer accept any pet with HomeAgain implanted. This is the scam. Give the chips to shelters and other nonprofits, also to veterinary clinics. Once you register your information, HomeAgain has a huge database, which it uses not to help pets, but to market fraudulent extra-cost options to unwitting pet owners.

HomeAgain should be prosecuted and closed down. As a subsidiary of Merck and a $4.6 billion business on their own, their pockets are deep. So this is unlikely to happen. So all I can do is get the word out.

Vets and shelters, I will not accept any HomeAgain pets in my house. Don't chip them all until you ask first.

What a miserable experience. They got my account mixed up with another person, were sending me emails about that person's pet. When I finally figured it out and contacted them about it, they blamed me and/or the vet's office where I got the microchip, neither of which was even remotely possible. Their website is not user-friendly, wouldn't even let me put in the correct information. My password wouldn't work and the site wouldn't let me change it, rejected ever one I tried, with no explanation. When I called for technical support for the password, they had to wait two days and call me back. I wish I had never microchipped my pet, because I know they won't be able to find my cat for me anyway. If they can't get my information right or change a password, how will they ever find my pet? A waste of time and money. :(